Complaints Procedure

Charnwood Living Ltd aim to provide the highest standard of service to clients and give assurance that any grievance you have concerning such service is immediately addressed.

If you believe you have, or may have, a grievance, please write a letter outlining your grievance FAO The Business Owner to the address of the office – 17 The Nook, Anstey, LE7 7AZ and via email to enquiries@charnwoodliving.co.uk

  • Your correspondence should be acknowledged within 3 working days, investigated thoroughly in accordance with established in-house procedures and replied to within 14 working days of receipt. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
  • Should your grievance not be resolved to your satisfaction following an internal investigation, you can refer the matter to the office redress scheme The Property Ombudsman who is an independent organisation.

Note that there is a 12-month time limit in providing redress scheme with your complaint which starts from the date the 'Final Viewpoint Letter' you receive is dated.

The Property Ombudsman Limited, Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire, SP1 2BP. A copy of these rules can be provided on request.

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About us

Charnwood Living believes in setting new standards for both residential & commercial sales & lettings business. Working throughout Leicestershire, we bring you the clarity, style and efficiency of the latest technology & cutting edge marketing & we aim to be one of the best letting agents in Leicester. We are members of Moneyshield Client Money Protection - more details.


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Contact us

17 The Nook, Anstey
Leicester, LE7 7AZ

0116 243 0880
Company Registration Number: 10379290

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